Financial Edge is now being hosted by Blackbaud. This means that the Technology and Creative Services Department has no control over the environment and can therefore only provide minimal support.
If you need a log, please see Sally Beeman, Director, Accounting.
If you have technical problems, Blackbaud offers three channels for support
- By Phone - 800 468 8996
- By Chat - http://www.blackbaud.com/support/needhelp.aspx
- By Ticket - http://www.blackbaud.com/casecentral/createacase.aspx
As always, HelpDesk will be able to assist if Blackbaud needs to work with a technical contact. But for the fastest time to resolution, you probably want to start with them.
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